Problem: HP Printer not connecting to my laptop.<br />I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me. I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com). <br />Reasons I chose them over the others:<br />1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.<br />2) Their prices were extremely reasonable.<br />3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed.<br />How did they do it<br />1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.<br />2) After having answered this, they confirmed that the printer and the laptop were functioning correctly.<br />3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.<br />4) One of the tech support executives accessed my laptop and started troubleshooting.<br />5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.<br />6) I was told that it was due to an older version of the driver that had been installed.<br />My Experience I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very<br />different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. <br />Would definitely recommend this service to anyone who needs help fixing their computers.<br />Thanks a ton guys. Great Job….!<br />